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Introduction to Hospitality Industry

Course description


This course aims to provide the foundation for future studies in hospitality. In order to study hospitality, it is essential that students are able to identify and understand the links that exist between the hospitality and tourism industries, and distinguish between the various concepts and definitions relating to the subject area.  While the term hospitality is a frequently used title for different sectors of the hotel and catering industry, it can also be expanded to cover many products and services relating to the provision of tourist facilities.



Course objectives


After completing this course,  participants should be able to:

Demonstrate a knowledge and understanding of the nature of the hospitality industry.

Demonstrate a knowledge and understanding of contemporary trends in travel and tourism and the effect they have on the hospitality industry.

Demonstrate an understanding of the fundamentals of hospitality organisation (management, marketing, human resources, accounting) using examples from contemporary scenarios.

Demonstrate an understanding of various hospitality businesses.





The course is designed in modules using text, voice, videos, photos, and remember notes for interactive and engaging learning cycle. After each module there are different activities which help you test your knowledge, do self-development, or communicate with your course colleagues.


One of the main principles in our methodology is note taking. In order to encourage thinking, engagement and understanding of the material rather than memorizing we do not allow printing or copying of the material while studying.

We do encourage notes taking, writing down key points and researching.


Our professional course developers and moderators are industry professionals with great working experience in the specific field, proven experts on the market. They will follow your course development, challenge you and make you use your brain.



Course modules


This course contains 12 modules aimed at developing general knowledge about the hospitality industry.


Module 1. Introduction to Hospitality

In this module,  a general description of the hospitality and travel industries is provided.


Module 2. Service Makes the Difference 

In this module, service aspects are discussed, as well as the guest cycle in hotels and the unique selling proposition.


Module 3. Composition of the Hospitality Industry  

In this module, different hotel types are discussed. In addition, specifics of food and beverage operations are also covered in this part.


Module 4. The Meetings Industry

In this module, essentials of the meetings industry are discussed, including the meeting planning process, career paths in the industry and current trends and developments in the MICE sector.


Module 5. Careers in Hospitality 

In this module, possible career options in the hospitality, as well as advantages and disadvantages of working in the industry are explained.


Module 6. Hotel Industry Trends

This module covers the definition of trend and then gives some examples of current hospitality trends.


Module 7. Sustainability in Hospitality

In this module, we discuss the importance of sustainability and environmental and energy management, and how the hotel can implement sustainable practices into their operations.


Module 8.  Hotel Organisation and Club & Bar Management

This module presents definitions of different hotel divisions and explains the hotel organisation. The revenue management concept is also explained. A brief overview of the club and bar management is provided at the end of the module.


Module 9.   Human Resources and Marketing in Hospitality

An overview of main responsibilities of the Human Resource department is provided in this module. In addition, an introduction to the hospitality marketing and marketing mix is given.



Module 10. Cruise Line Business 

In this module, a history of the cruise line business and cruise ship organisation are discussed.


Module 11. Gaming and Casino Hotels 

A general overview of the gaming industry and casino hotels is provided in this module.


Module 12.  Ethics in Hospitality Management

This module covers the concept of business ethics and main ethical issues in the hospitality industry.





Grading system


The grading system is composed of the following activities:


Answer the question

Throughout the course, there are a number of questions covering different topics including theory and practice. There are no right and wrong answers to these questions. Those are composed to develop your out-of-the-box thinking. You are required to answer all questions in order to earn your grade.


Research, describe, think

Throughout different topics, there are assessments where you have to do some research by using the internet, reflect on your practical experience, or ,if you are more active, go out and learn by visiting different places (restaurants or hotels). There are no wrong or right answers to these activities. They are composed to develop your knowledge broaden your horizons. You are required to answer all research questions in order to earn your grade.


Case studies – discussion in eCafe

There are specific case studies included in this course. We highly encourage you to carefully read them, make notes, get conclusions and different opinions and then communicate your points with other participants in our eCafe. There are no wrong and right answers to case studies. There are there to develop your out-of-the-box thinking, problem-solving and communication skills, as well as empathy. You are required to create at least one post and reply to at least one response from another participant in each case in order to earn your grade.



There are several quizzes in this course. Quizzes are developed based on the material you have studied. There are multiple choice questions. You need a passing grade of 70%. You have multiple attempts to take quizzes. Click on the Quizzes tab and take the quiz corresponding to your study material.


Final exam

The final exam is based on multiple choice questions from all the material you have studied. The final exam is automated. You are allowed to take it only when all study materials and activities are completed.


The weight distribution of the grading criteria:


Answer the question


Research and describe as well as think


Case studies – discussion in eCafe




Final exam



A passing grade of 70% is needed to earn Hospitality Training Institute Certificate. The quizzes and the final exam can be retaken.



There is no active dates for this course.